Help
Contact SodaSlim: Who to Call or Email for Each Question
For SodaSlim tracking and refunds, call this site's order desk at +1 (302) 200-3480 or email [email protected]. For page content, corrections or privacy, email [email protected], Mon-Fri 9:00am-5:00pm ET. The website inbox cannot see orders, so keep your order ID handy and start with the order desk.
Written by the Sodaslimbalance editorial teamUpdated
Contact details
How do I contact SodaSlim support?
Call the order desk at +1 (302) 200-3480 for anything about an order. It is the only contact that can see your payment, shipping and refund status.
Tracking and refunds
+1 (302) 200-3480
[email protected]
BuyGoods order desk. This desk can see your order. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
437 Madison Avenue, Floor 24
New York, NY 10022
Mail only. No walk-in sales.
Returns
733 Third Avenue, Floor 15, New York, NY 10017, USA
Include your full name, your email and the order ID. Buyer pays return shipping. Use a tracked service.
The bottle label also prints the distributor: Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, +1 (507) 448-8190. For an order placed through this site, start with the order desk above.
Which inbox
Which SodaSlim contact handles which question?
Five numbers and addresses appear across the label, the sales page and our site. Each one has its own job.
Most questions belong with the order desk. The other contacts exist, but each covers a narrower job.
| Contact | Where it appears | Use it for |
|---|---|---|
| +1 (302) 200-3480 | This site's order desk (BuyGoods) | Tracking, changes, refunds, guarantee terms |
| [email protected] | Sales page and bottle label | Order questions in writing |
| [email protected] | This website | Page content, corrections, privacy, press, reviews |
| +1 (855) 889-3137 | Sales page, listed as SMS support | Text messages; start with the order desk first |
| +1 (507) 448-8190 | Bottle label, Gex Corporation LLP | The distributor printed on the label |
If you only remember one number, keep +1 (302) 200-3480. Orders placed through this site are handled there, including the refund process.
Before you call
What should I have ready before contacting SodaSlim?
Have your order ID first. It is in the confirmation email, and without it the desk has to search by name and email, which takes longer.
Order ID
From the order email. It is the key to tracking, refunds and review checks.
Name and email used
The ones you entered at checkout, in case they differ from your usual details.
Pack and order date
2, 3 or 6 bottles, and the day you ordered. Both matter for the 60-day window.
Lot number
Printed on the bottle. Useful if a seal was damaged or a capsule looks wrong.
Photos, if needed
A damaged box or broken seal is easier to settle with a clear picture.
Your question in one line
"Where is my order" or "I want a refund" gets you to the right step fastest.
Never send full card numbers by email. The order desk does not need them to find an order.
Timing
When should I call about a SodaSlim refund?
Call well before day 60. The sales page counts the guarantee from purchase, and bottles still need to travel back.
- Day 1
Order and keep the email
Your order ID is the key to a refund. Keep the email and the packing slip.
- Day 30
The 30-day mark
The sales page says the guarantee applies after at least 30 days of use. Note how you feel and sleep.
- Day 45
Decide
Not for you? Call the order desk now, while there is time to ship bottles back.
- Day 60
Window closes
The sales page counts 60 days from purchase. Call +1 (302) 200-3480 before it ends and confirm the return address.
Refunds
How do I ask for a SodaSlim refund?
Call +1 (302) 200-3480 with your order ID and ask for the return steps and address. The sales page's own returns page lists no return address, so confirm it before mailing anything.
- Return shipping: Buyer pays return shipping. Use a tracked service.
- Include your full name, email and order ID in the package
- Refund timing, once bottles arrive: 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it
The guarantee wording varies between parts of the sales page. Our SodaSlim guarantee page lays the versions side by side.
Give SodaSlim 60 days1 capsule a day · from $49 a bottle · free U.S. shipping on 3+ bottles
Order nowTracking
How do I track a SodaSlim order?
Use the tracking link in your order email. Orders ship from the U.S., and delivery days are not published, so the desk is the place to ask if the link stops updating.
Shipping costs differ by pack: the 3- and 6-bottle packs ship free in the U.S., while the 2-bottle pack adds shipping at checkout. More on SodaSlim shipping.
Website inbox
When should I email the Sodaslimbalance website?
Email [email protected] about the website itself: a wrong number, a broken link, a privacy request or a press question.
The inbox is staffed Mon-Fri 9:00am-5:00pm ET. It also takes buyer reviews, as long as they include an order ID we can match.
It cannot cancel, change or refund an order. Writing there first only adds a day before you reach the right desk.
Want to know who runs this site and how we earn? See about Sodaslimbalance.
Health questions
Who should I talk to about SodaSlim and my health?
Ask your own doctor or pharmacist, not a sales line. The label itself says to consult a physician before use if you take medicine or have a medical condition.
Dark urine, yellow skin or eyes, belly pain or unusual tiredness can be signs of liver injury (LiverTox: green tea). Stop SodaSlim and call a doctor rather than the order desk.
A fast heartbeat, restlessness or poor sleep can come from too much caffeine (MedlinePlus: caffeine). Each capsule has 138 mg.
By mail
What is the SodaSlim mailing address?
Our office is at 437 Madison Avenue, Floor 24, New York, NY 10022, USA, for letters only. Product returns go to 733 Third Avenue, Floor 15, New York, NY 10017, USA, after the order desk confirms that address for your order.
FAQ
SodaSlim contact FAQ
What is the SodaSlim customer service phone number?
Call +1 (302) 200-3480, this site's order desk, for tracking and refunds. The sales page also lists an SMS line, +1 (855) 889-3137, and the label prints the distributor's number, +1 (507) 448-8190.
What is the SodaSlim email address?
For an order you have placed, email [email protected], the same address printed on the label. For website content or privacy, email [email protected], which cannot see orders.
How do I cancel a SodaSlim order?
Call the order desk at +1 (302) 200-3480 as soon as possible with your order ID. Whether an order can still be stopped depends on whether it has shipped, which only the desk can see.
What are SodaSlim support hours?
The website inbox is staffed Mon-Fri 9:00am-5:00pm ET. Order desk hours are not published, so call and check, and keep your order ID ready.
Can I return SodaSlim to the New York office?
No. The Madison Avenue office handles letters only. Returns go to a separate address, and the order desk should confirm it for your order before you ship anything back.
Who is Gex Corporation LLP?
Gex Corporation LLP of Ogden, Utah, is the company the SodaSlim label names as distributor. For orders placed through this site, the order desk is still the place to start.
Does SodaSlim have live chat support?
No live chat is published by this site or listed on the label. Phone support at +1 (302) 200-3480 and email at [email protected] are the confirmed routes, plus the SMS line the sales page shows.
Who wrote this
Written and reviewed by
A small team that reads the SodaSlim label line by line, checks every number against public health sources (NIH ODS, NCCIH, LiverTox, EFSA, CDC, NIDDK, FDA, FTC) and rewrites it in plain English. We do not write for the manufacturer, and we update a page whenever the label, the prices or the evidence changes.
Last updated . See our editorial standards and how we check reviews. This website is run by a USA authorized retailer, not by the manufacturer. We are paid a commission when you buy through our order links.
Keep reading
More about SodaSlim
Refund policy
From the first phone call to the money back on your card: every SodaSlim refund step and how long each one takes.
Read more
Shipping
Who pays shipping on each SodaSlim pack, where tracking shows up, and what to do when a box goes missing.
Read more
Guarantee
Four different wordings of one 60-day promise, and the simple way to stay inside all of them.
Read moreUSA authorized SodaSlim retailer
Ready to try SodaSlim?
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